FAQs

Q: What is the benefit of conducting the free trial?

A: The free trial lets you test our system, so when it comes time to purchase credits you are comfortable with how it works. When you register with us, we automatically allocate 20 SMS credits for free so you can test The SMS Engine for yourself. You can upload all your contacts and send a few test SMS messages.

Q: How many messages can I send at once?

A: You can send 1 to 10,000 SMS messages at once. All messages are sent simultaneously within 60-seconds. Messages may be delayed if the recipient has a full SMS inbox.

Q: How many characters can an SMS message contain?

A: There are a maximum of 160 characters per message.

Q: How do I purchase more SMS credits?

A: There are 2 ways in which you can purchase more credit.

1. Contact us. You can simply get in touch, via the Contact Us page on the website, advising how many credits you would like to purchase. 

2. You can click "Purchase more Credit" on the Tasks Panel on your account page. Credits are purchased online using a credit card or Paypal.

Q. How can we pay for SMS credits?

A: It’s up to you. If you decide to purchase through our website, you can pay by credit card or Paypal. If you order through our email facility, you will be invoiced and we request payment in full within 7 days. Payments can be made by cheque or bank deposit.

Q: Who can send messages from our SMS Engine account?

A: It’s up to you! SMS messages can be sent from the website by anyone who is given the username and password information. Remember, only give access to those who will be organising your text communication.

Q: How do you set-up the database of contacts?

A: Easy. Simply cut and paste the contacts you wish to add into a specially prepared excel spreadsheet. Then save this as a CSV (comma deleted) file. Simply locate the ‘Upload CSV file’ button and follow the prompts given.

Contacts can be added manually by clicking ‘Add New Member’ under the Tasks section on your account page. This is not ideal for adding or amending many contacts. It is best to keep a MASTER spreadsheet of contacts for your organisation and when changes occur, you can simply re-upload it.

Q: What happens if a member changes their mobile number?

A: Not a problem. You can make the necessary changes by using the ‘Add New Member’ or ‘Edit/Delete Members’ options under the Tasks panel on your account page. It is very easy to make corrections or changes to the contact database. If you want to make many changes you can alter your MASTER excel spreadsheet and then simply re-upload it.

Q: How can we register for an account?

A: Easy. Simply click the ‘Register’ button on the Home page of our website. You will be required to fill in your organisations details and choose a username and password for the account. We will verify your account the same day and automatically allocate your 20 free SMS credits to get you started. 

Q: Do our SMS have an expiry date?

A: If your account has not be used for a period of 12-months it will be will be closed, and the SMS credits will expire.

Q: What is a One-Way SMS Message?

A: A one-way message does not allow the recipient to reply to the message. You should select one-way messaging when you simply want to notify a member of something, and you do not require a response. A one-way message is sent to the recipient using your preselected message header.

Q: What do you mean by a message header?

A: When you send a one way SMS you have the opportunity to select a message header (max 10 characters). When the recipient opens up the SMS, your message header will appear at the top of the message. For example Wests Districts Cricket Club may choose WESTS DCC as their message header.

Q: What is a Two-Way SMS Message?

A: A two-way message allows the recipient to reply to the message. The SMS replies can be found in the ‘SMS Inbox’ located on the ‘Tasks’ panel on your account page. There is also the facility to have replies sent to the organisations nominated email address. This can be selected by referring to the ‘Edit Profile’ function on the Tasks Panel.

Q: What is a Scheduled Message?

A: A scheduled message allows you to send a SMS to your recipients at a nominated future date and time. This is a great organising feature, especially if you want to send reminders!

Q: What is an EXPRESS SMS?

A: This type of message may be used to send SMS messages to recipients NOT in your contacts database. You simply need to input the mobile number and message

Q: What is a MULTI SMS?

A: This type of message is used to send SMS messages to multiple recipients already in your contacts database.

Q: What if I need help or have questions?

A: The SMS Engine is committed to answering all your questions and offering on going customer support. You may wish to email your questions to our SMS Manager, via the link on our Contact Us page.